Entries by rich@idc-design.co.uk

Look after employees as well as customers

I came across an article recently that showed the automotive sector is now bottom of the league table for customer service, below insurance and utility companies.  The article also showed that honesty is the most valued trait in the way a company deals with customers, cited as a top three trait by 50% of people, […]

Social Media – Business use ?

We’ve been using Social Media for DMN Logistics for around 4 years, and we’ve really enjoyed some of the campaigns and feedback we’ve received through the various platforms.  We have a modest amount of followers, but I thought I’d do some research into just how big the reach is on these rapidly expanding sites, and […]

Covered Vehicle Delivery?

I spend a lot of time talking with customers about their needs and pinch-points, and a common theme that has developed over the last 12 months is a need for a single supplier to offer both ‘Driven’ vehicle delivery and affordable ‘Transported’ delivery. Traditionally transported delivery has been very expensive and with a long (4 […]