Firstly, get the right vehicle to the right place and on time! If for any reason you’re delayed always call the customer and let the office know. You’ll have put all of your personal stuff in the boot on collection so remember to take that out, check your appearance and look over the vehicle before going to find the customer. The next steps will vary by customer, but there’ll always be full instructions in the job details we send you.
Always offer to show the customer the basic vehicle controls – having just driven the vehicle to them you should be familiar with them. For some new vehicle deliveries you may be expected to do a more detailed handover, including pairing their mobile phone, demonstrating the satnav etc., but don’t worry, we’ll train you to do this like a pro!