Here are a selection of our most frequently asked questions about being a DMN Delivery Driver.
What is the pay?
We’ll pay you per job, which is £23.75 for the first fifty five miles and then 21p per mile thereafter. There are additional payments depending on the job and customer for certain handovers. We also pay £12 per hour for time spent charging electric vehicles while on-route.
In addition for those with really good vehicle knowledge and inspection skills there will be the opportunity to progress to be an Inspector Driver with enhanced rates of pay.
Will I have to invoice you?
No, we self-bill and pay direct into your account every week.
What are the hours?
They vary considerably depending on the work, traffic weather, etc. so no two days are ever the same.
I‘ve not done a handover to a customer before - what’s involved?
Firstly, get the right vehicle to the right place and on time! If for any reason you’re delayed always call the customer and let the office know. You’ll have put all of your personal stuff in the boot on collection so remember to take that out, check your appearance and look over the vehicle before going to find the customer. The next steps will vary by customer, but there’ll always be full instructions in the job details we send you.
Always offer to show the customer the basic vehicle controls – having just driven the vehicle to them you should be familiar with them. For some new vehicle deliveries you may be expected to do a more detailed handover, including pairing their mobile phone, demonstrating the satnav etc., but don’t worry, we’ll train you to do this like a pro!
How do I get between jobs?
We try to plan the work so there is as little distance between your last delivery and your next collection as possible, though this varies enormously. You’ll need to be prepared to walk, hop on a bus or catch a train, so you will need to plan your day the evening before. Where possible we’ll arrange a lift with a fellow driver or if needed a one-way hire car.
Will I be sent straight out to work?
No, we’ll do a thorough induction with you including teaching you how to use our MiVis App and appraising a vehicle. We’ll then pair you up with a buddy driver who you’ll shadow for your first two days, and who’ll always be available to talk thereafter if you come across a situation you’re unsure of.
Are there any costs to me?
There is a weekly service charge to cover insurance, trade plates,
If you have an accident in one of our vehicles you’ll have to pay the excess, which is currently £250.00, unless we can reclaim it from the third party in which case we’ll refund you.
You’re responsible for your own travel costs, though we will assist for particularly difficult or expensive journeys.
What if I breakdown?
Call the office and we’ll get help to you ASAP, this could be the manufacturer’s breakdown service, our customer’s breakdown assistance or the RAC on our account. Whichever it is we’ll keep in touch with you and get you on your way as soon as possible.
What do I need to wear?
You’ll be representing us and our customers, so a smart appearance is essential, so no jeans, T shirts or trainers. We expect our drivers to look and act like professionals, not only does this portray us both in a good light it helps you to be treated with respect, and to grow our reputation bringing in more work, which is good for both of us. We have branded workwear available.
Will I have to have nights away from home?
Unlike some companies we don’t expect you to be away from home overnight and always plan to get you home, though rest assured if you get delayed and can’t get back we’ll find you a room for the night.
How will I know what I’m doing each day?
We have an App called MiVIS which you can download to your Android device, we’ll use this to send you full details of your work, and you’ll carry out the appraisal on the vehicle with it, capture photos of any damage and get a customer signature on delivery. It also has a satnav function so you don’t need to carry a separate device around with you.
Each afternoon we’ll send you a text message listing your work for the next day and details of any lifts we’ve arranged for you, you just need to check you’ve received the job details on MiVis and call the driver(s) you may be working with to arrange where and when to meet.
Who do I talk to at the office?
You’ll be partnered with one of our Driver Support Assistants who’ll be your day-to-day contact; they’ll provide with support and guidance as needed.
Will I have to pay for fuel?
No, we’ll provide you with a fuel card to purchase petrol and diesel, though you’ll need to fuel little and often as requirements vary by customer – some must be delivered almost empty whilst others may need quarter or half a tank, though as with all other special instructions full details will be in the job we send to your MiVis.